Privacy Policy

At Ocley Homes, accessible at ocleygroup.holidayfuture.com, one of our main priorities is the privacy of our visitors.

This Privacy Policy document contains types of information that is collected and recorded by Ocley Homes and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at admin@ocleyhomes.com.

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected via the booking/online platforms.

This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website

Improve, personalize, and expand our website

Understand and analyze how you use our website

Develop new products, services, features, and functionality

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

Log Files

Ocley Homes follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Ocley Homes uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

GDPR Privacy Policy (Data Protection Rights)

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

RESERVATION POLICY:

The Guest acknowledges that the Company needs to process the Reservation Data to fulfill the Guest's reservation at the Property and to execute all requisite steps, including but not limited to, transmitting the Reservation Data to the building/ community management where the Property is situated, as well as the Department of Economy and Tourism of Dubai for registration purposes. Moreover, when demanded by the Criminal Investigation Department/ Dubai Police or any other official authorities, the Guest acknowledges that the Company is legally obligated to share such Reservation Data.

Upon receipt of the Reservation Data, the Company will act as a data controller of the Reservation Data, using it for all necessary purposes related to fulfilling the Guest's reservation, which may include contacting the Guest prior to their stay. The Company will not use the Reservation Data for any purpose other than fulfilling the Guest's reservation, and explicit consent from the Guest will be required to use it for any other purposes. The Company will store the Reservation Data only for the duration necessary to fulfill the Guest's reservation. The Reservation Data will be destroyed, anonymized, and/or deleted once the reservation has been fulfilled and all payment and administrative matters have been resolved. However, this will not occur before a minimum period of five (5) years from the date of receipt of the Reservation Data.